Access & security

Troubleshooting

What the most common NextIT messages mean, such as the MCP server not being available for Superadmin accounts, and what to do about each one.

Common messages

What you see	What it means
The MCP server is not available for Superadmin accounts.	Sign in with a User, Admin or Auditor account.
Your role does not allow this action.	The tool exists, but your role does not cover it. Ask an Admin.
Write permission is required for this tool.	You approved read-only. Reconnect and approve both permissions.
The MCP server is disabled for your organization.	An Admin must switch your account type on under My Company → MCP & AI Agents.
The result was too large.	Ask for less: a filter, one record or a date range.
Nothing happens for a while, then a failure	Your assistant may be hitting the rate limit. Wait a minute and try again.

Something else? Your administrator has the operations guide.

Connect NextIT to your agent of choice via MCP for real-time answers.

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